| P. Preface | Organizational Profile |
| P.1 | Organizational Description |
| P.1.a | Organizational Environment |
| P.1.b | Organizational Relationships |
| P.2 | Organizational Situation |
| P.2.a | Competitive Environment |
| P.2.b | Strategic Context |
| P.2.c | PERFORMANCE Improvement System |
| Category 1 | Leadership |
| Item 1.1 | Senior Leadership |
| 1.1.a | VISION, VALUES, and MISSION |
| 1.1.b | Communication and Organizational PERFORMANCE |
| Item 1.2 | Governance and Societal Responsibilities |
| 1.2.a | Organizational GOVERNANCE |
| 1.2.b | Legal and ETHICAL BEHAVIOR |
| 1.2.c | Societal Responsibilities and Support of KEY Communities |
| Category 2 | Strategic Planning |
| Item 2.1 | Strategy Development |
| 2.1.a | Strategy Development PROCESS |
| 2.1.b | STRATEGIC OBJECTIVES |
| Item 2.2 | Strategy Implementation |
| 2.2.a | ACTION PLAN Development and DEPLOYMENT |
| 2.2.b | PERFORMANCE PROJECTIONS |
| Category 3 | Customer Focus |
| Item 3.1 | Voice of the Customer |
| 3.1.a | CUSTOMER Listening |
| 3.1.b | Determination of CUSTOMER Satisfaction and ENGAGEMENT |
| Item 3.2 | Customer Engagement |
| 3.2.a | Product Offerings and CUSTOMER Support |
| 3.2.b | Building CUSTOMER Relationships |
| Category 4 | Measurement, Analysis, and Knowledge Management |
| Item 4.1 | Measurement, Analysis, and Improvement of Organizational PERFORMANCE |
| 4.1.a | PERFORMANCE Measurement |
| 4.1.b | PERFORMANCE ANALYSIS and Review |
| 4.1.c | PERFORMANCE Improvement |
| Item 4.2 | Management of Information, Knowledge, and Information Technology |
| 4.2.a | Data, Information, and Knowledge Management |
| 4.2.b | Management of Information Resources and Technology |
| Category 5 | Workforce Focus |
| Item 5.1 | Workforce Environment |
| 5.1.a | WORKFORCE CAPABILITY and CAPACITY |
| 5.1.b | WORKFORCE Climate |
| Item 5.2 | Workforce Engagement |
| 5.2.a | WORKFORCE Performance |
| 5.2.b | Assessment of WORKFORCE ENGAGEMENT |
| 5.2.c | WORKFORCE and Leader Development |
| Category 6 | Operation Focus |
| Item 6.1 | Work Systems |
| 6.1.a | WORK SYSTEMS DESIGN |
| 6.1.b | WORK SYSTEM Management |
| 6.1.c | Emergency Readiness |
| Item 6.2 | Work Processes |
| 6.2.a | WORK PROCESS Design |
| 6.2.b | WORK PROCESS Management |
| Category 7 | Results |
| Item 7.1 | Product and Process Outcomes |
| 7.1.a | Customer-Focused Product and Process RESULTS |
| 7.1.b | Operational PROCESS EFFECTIVENESS RESULTS |
| 7.1.b | Strategy Implementation RESULTS |
| Item 7.2 | Customer-Focused Outcomes |
| 7.2.a | Customer-Focused RESULTS |
| Item 7.3 | Workforce-Focused Outcomes |
| 7.3.a | WORKFORCE RESULTS |
| Item 7.4 | Leadership and Governance Outcomes |
| 7.4.a | Leadership, GOVERNANCE, and Societal Responsibility RESULTS |
| Item 7.5 | Financial and Market Outcomes |
| 7.5.a | Financial and Market RESULTS |
Baldrige 
